What to do if…
a basement or retaining wall starts bulging and you fear it may fail
Short answer
Treat this as a potential collapse risk: keep people well away from the wall and the area it could fall into, and report it urgently to your local council as a dangerous structure. If you believe collapse could happen soon or anyone is at immediate risk, call 999.
Do not do these things
- Don’t go into the basement/cellar “to take a closer look” if the wall is bulging, bowing, or making new cracking noises.
- Don’t stand next to the wall or directly in the likely fall zone (including outside at the base of a retaining wall).
- Don’t try DIY “quick fixes” like propping with timber, using car jacks, drilling holes, or removing bricks/blocks.
- Don’t dig out soil at the base or remove lots of soil behind/above the wall (sudden unloading can trigger failure).
- Don’t ignore new changes (fresh cracks, faster bulging, doors sticking suddenly, new gaps) even if the wall has “been like that for a while.”
- Don’t let children or pets near the area “just for a minute.”
What to do now
- Create distance and a no-go zone. Move everyone out of the room/basement and away from both sides of the wall (inside and outside). If it’s a retaining wall, keep people away from the top edge as well as the base.
- If it looks like it could collapse soon, call 999. Use this if the bulge is rapidly worsening, you hear loud cracking/creaking, you see new movement, or the wall is visibly shifting and people/property nearby could be hit.
- Report it urgently to the right local authority team.
- England & Wales: report a dangerous building/structure to your local council (Building Control).
- Scotland / Northern Ireland: contact your local council’s Building Standards/Building Control equivalent and report it as a dangerous/unsafe structure.
- Stop avoidable loads and vibrations. Keep people off the floor/area above the wall (especially for a basement wall). Don’t run heavy appliances nearby, and avoid slamming doors or moving heavy items in that part of the building.
- If there are utility danger signs, leave the area and call from somewhere safe.
- Gas smell / suspected gas leak: call the National Gas Emergency Service on 0800 111 999.
- Damaged electricity equipment / downed lines nearby: keep well back and call 105 (your local electricity network operator). If there is immediate danger to life, call 999.
- Warn anyone who could be affected. If the wall is close to a neighbour’s path/drive/garden or a shared boundary, tell them to keep clear right away.
- Document from a safe distance. Take a few photos/video from far enough away that you’re not in the fall zone. Note when you first saw it and any fast changes (helps Building Control/engineers triage).
What can wait
- You do not need to decide today who is “at fault,” whether it’s subsidence, drainage, or workmanship.
- You do not need to start repairs, get quotes, or contact insurers until the immediate risk is assessed and the area is safe.
- You do not need to move everything out of the house right now unless you’re advised to evacuate or the risk is clearly escalating.
Important reassurance
It’s reasonable to treat bulging walls as urgent even if you’re not sure how bad it is. Creating space, stopping people entering the risk zone, and getting the right authority/professional involved is the safest “first move.”
Scope note
These are first steps to reduce immediate danger and get the right response. A structural engineer or Building Control may then advise temporary works, evacuation, or repairs based on what they see.
Important note
This is general safety information, not a professional structural assessment. If collapse might be imminent or anyone is at risk, prioritise distance and emergency help.
Additional Resources
- https://www.gov.uk/report-dangerous-building-structure
- https://www.labc.co.uk/news/building-controls-role-dangerous-structures
- https://www.cityoflondon.gov.uk/services/business-standards/building-control/dangerous-structures
- https://www.nationalgas.com/emergency-contacts
- https://www.nationalgrid.com/electricity-transmission/network-and-infrastructure/electricity-emergencies-and-safety-advice
- https://www.powercut105.com/en/report-a-power-cut