What to do if…
an automatic gate won’t close and you can’t secure the entrance
Short answer
Treat it as a security and safety issue first: keep everyone away from the moving gate, secure the house/garage, add visible deterrence (lights/occupancy), and arrange urgent repair or a safe temporary closure.
Do not do these things
- Don’t put your body in the gate’s path or try to “help it” close by pushing while the motor is engaged.
- Don’t bypass, tape over, or disable safety devices (eg photocells/safety edges) to force closure.
- Don’t climb through, squeeze past, or step into pinch points where the gate could move unexpectedly.
- Don’t open control boxes or attempt electrical repairs unless you are trained and it is safe to do so.
- Don’t leave ladders, tools, bins, or vehicles positioned as easy climbing/entry aids near the open entrance.
What to do now
- Create a safer pause. Stop using remotes/buttons and keep children, pets, and bystanders well away from the gate and hinge/track areas.
- Secure the building (not the gate). Lock doors and windows, lock the garage, and lock the internal door between garage and house. Set any alarm you have.
- Make the property look actively occupied. Turn on front/exterior lighting and a couple of interior lights visible from the front. If you have dusk-to-dawn lighting, enable it.
- Remove easy “helpers” for entry. Move bins, ladders, garden furniture, and tools away from walls, fences, windows, and doors near the open entrance.
- Check for a simple obstruction you can safely clear. From a safe distance (with the gate not moving), look for debris in tracks (sliding gates), something touching a safety edge, or anything blocking a photocell line-of-sight. Clear only what you can reach without entering pinch points.
- If you need a temporary “safer-than-nothing” deterrent, do it without creating new risks.
- Lock any separate pedestrian/side gate.
- If you can, move vehicles/bikes/tools into the garage or behind locked doors.
- You can park a vehicle inside your driveway to reduce easy access as long as you do not block a public road/footpath and you keep emergency access/egress possible (keep keys accessible).
- Try one cautious reset only if you’re confident. If there is a clearly labelled isolator/fused spur you normally use for the gate, switch it off briefly and back on once. If you’re unsure what you’re looking at, skip this step.
- Use the manual release only if you already know where it is and how it works. Many systems have a key release to disengage the motor so the gate can be moved by hand. If you cannot positively identify it and operate it without putting yourself near moving parts, stop and arrange help.
- Arrange urgent repair. Call your gate installer/maintenance company (often listed on the control box/service label). If you’re in a managed building/estate, contact the managing agent’s out-of-hours line.
- If you feel unsafe or someone is trying to enter: call 999. If it’s suspicious but not an emergency, contact police via 101 (or your local force’s online reporting).
What can wait
- Diagnosing the exact technical fault (photocells, edges, controller, motor) — let a competent gate engineer troubleshoot.
- Buying upgrades (new operator, CCTV, access control) — focus on tonight’s safety and a repair visit first.
- Deciding “why it happened” — keep actions practical and reversible right now.
Important reassurance
A gate failing open can feel suddenly exposing, but you don’t need to “fix” the machinery in the moment to reduce risk. Securing the house/garage, increasing visibility, and arranging proper repair are solid, realistic steps.
Scope note
First steps only. Powered gates can present serious safety risks if they move unexpectedly; repairs and safety testing are for a qualified professional.
Important note
This is general information, not legal, electrical, or engineering advice. If there’s immediate danger or suspicious activity, contact emergency services. If you cannot keep people safely away from a malfunctioning gate, stop interacting with it and arrange professional assistance.
Additional Resources
- https://www.hse.gov.uk/work-equipment-machinery/powered-gates/safety.htm
- https://www.hse.gov.uk/work-equipment-machinery/powered-gates/responsibilities.htm
- https://www.gov.uk/contact-police
- https://www.police.uk/pu/contact-us/
- https://www.police.uk/cp/crime-prevention/protect-home-crime/keep-burglars-out-property/