What to do if…
someone in a public place begins hovering close and watching your phone or bag
Short answer
Create distance and move to a staffed, well-lit area while securing your phone and bag against your body. If you feel threatened or a theft is happening, call 999.
Do not do these things
- Don’t stay put and keep scrolling on your phone while they hover close.
- Don’t “test” them by continuing to display your phone or opening your bag.
- Don’t confront, argue, or try to physically block them if that could escalate things.
- Don’t follow them or chase if they move away.
- Don’t leave your phone or bag on a table, chair back, buggy, or the floor “just for a second”.
- Don’t accept “help” from a stranger who wants you to unlock your phone, hold it, or “show you something”.
What to do now
- Stop using your phone and secure your stuff immediately.
Put the phone away (or hold it with both hands, screen turned inwards). Zip/close your bag and bring it in front of you with the strap across your body. Keep one hand on the strap/zip area. - Create space without drama.
Take two or three steps to the side, change direction, or step into a shop/queue. The goal is to break their positioning near your pocket/zip/hand. - Move to staff and cameras.
Head for a staffed counter, security, a busy doorway, or near a group. If you’re in a venue (shop, café, station), position yourself where staff can see you. - Make it harder for them to “work as a team”.
Assume there could be more than one person. Don’t let yourself be boxed in: keep your back to a wall/pillar, keep your bag in front, and avoid letting anyone stand behind you at arm’s length. - Use a clear, low-effort boundary if needed.
If they keep closing in, turn your shoulders to face them and say (calmly, firmly) something like: “Please give me space.” Then move straight to staff. - If you’re on a train or at a railway station and it’s not an emergency, report discreetly.
Text British Transport Police on 61016 with where you are and what’s happening. If you feel in immediate danger or a theft is happening, call 999. - If you think a theft just happened, prioritise safety and quick reporting.
Get to staff/security first. If the suspect is nearby, the crime is in progress, or you feel at risk, call 999. If you’re safe and it’s not urgent, report via 101 / online reporting. If you want to pass information anonymously, you can use Crimestoppers.
What can wait
- You don’t have to decide right now whether it “really was” a pickpocket.
- You don’t have to make a perfect description of the person on the spot—get to safety first.
- If nothing has been taken, you don’t need to file a full report immediately (unless you want to share intelligence about suspicious behaviour, especially on the rail network).
- If something was taken, the detailed admin (blocking cards, changing passwords, insurance paperwork) can wait until you’re somewhere safe and steady—your first job is to stop further loss and get support.
Important reassurance
It’s normal to freeze or doubt yourself when someone is subtly pressuring your space. Taking a small, calm action—putting your phone away, moving to staff, and making distance—is a sensible response even if you’re not 100% sure what their intent was.
Scope note
These are first steps to reduce risk and stabilise the moment. If anything was stolen, or you feel you’re being followed, you may need follow-up steps (reporting, account security, replacements) once you’re safe.
Important note
This is general information, not legal advice. If you believe you’re in danger or a crime is in progress, call emergency services.
Additional Resources
- https://www.gov.uk/contact-police
- https://www.btp.police.uk/police-forces/british-transport-police/areas/campaigns/61016-text-service/
- https://www.police.uk/cp/crime-prevention/personal-safety-how-to-stay-safe/pickpocketing/
- https://www.police.uk/cp/crime-prevention/personal-safety-how-to-stay-safe/mobile-phone-advice/
- https://crimestoppers-uk.org/