What to do if…
someone says they are coming to your location or may already be outside and you feel unsafe

What to do now

1. Call 999 and ask for the police if the person may be nearby and the situation could become heated or violent very soon, has threatened violence, is trying to enter, or you believe anyone is in immediate danger. Give the operator your exact address or location as soon as you can.
2. If you are already in a secure indoor place, stay there unless remaining there would expose you to danger or the emergency operator tells you to move. Lock accessible doors and windows only where you can do so without approaching the person.
3. Move away from doors, ground-floor windows, and other places where you can easily be seen. Do not go to a window, communal entrance, or outside area to confirm whether the person is there.
4. If you are outside, enter the nearest open, staffed place and tell staff or security that you feel unsafe. Do not return to your location to investigate.
5. Tell the 999 operator what was said, when it was said, who may be coming, whether anyone has been seen or heard outside, and any description or vehicle details you already know. Separate what you know from what you suspect.
6. If you cannot speak during a mobile 999 call, listen to the operator and any recorded instructions. Cough or tap if you safely can, and press 55 when prompted to show that the call is a genuine emergency requiring police.
7. Alert reception, building staff, workplace security, or a trusted person nearby if you can do so safely. Ask them not to approach or confront the person.
8. Keep your phone with you and follow the emergency operator’s instructions. Preserve threatening messages or take screenshots only after help has been contacted and only where doing so does not distract from your safety.