What to do if…
someone slips a note under your hotel door pressuring you to open it or call a number right away
Short answer
Do not open the door or call the number. Lock the door, move away from it, and contact the hotel front desk using the in-room phone or the hotel’s official number so staff can check the corridor immediately.
Do not do these things
- Do not open the door “just to check” or because the note claims it’s urgent.
- Do not call, text, or message the number on the note, and don’t scan any QR code it includes.
- Do not step into the corridor to investigate, argue, or confront anyone.
- Do not believe someone claiming to be “hotel staff” unless you verify via the front desk first.
- Do not share your name, room number, travel plans, or personal details with an unverified caller.
What to do now
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Increase your safety margin right away.
Engage all locks (deadbolt/secondary latch if present), turn on lights, and move away from the door (e.g., to the far side of the room). -
Contact the front desk the safe way (verify, don’t comply).
Use the room phone’s front desk/reception option (if available), or call the hotel’s main number from your booking confirmation/app.
Say: “A note was slipped under my door pressuring me to open it or call a number. I’m in room [X]. Please send a manager/security to check the corridor now.” -
Ask for specific hotel actions (so it’s handled, not just ‘noted’).
Ask them to:- Send security/management to your floor immediately and stay nearby while they assess.
- Log the incident (time, your room, what the note said) and give you a reference/record if they can.
- Review corridor cameras and any electronic access records, if the hotel uses them (you’re asking them to review internally, not to share sensitive details).
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If you feel in immediate danger, call the police.
- Call 999 if you believe a crime is in progress or you’re in immediate danger (e.g., threats, attempted entry).
- Call 101 if it’s suspicious and you want police advice/reporting without an emergency response.
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Preserve the note without making it a project.
Take a clear photo of it, note the time, and place it in an envelope or a clean bag. Avoid handling it repeatedly. -
If you want to leave the room, do it with support.
Ask the front desk to escort you to the lobby or another staffed area, and request a room move (ideally a different floor) if you don’t feel comfortable staying.
What can wait
- You don’t need to decide right now whether it was a scam, a prank, or a targeted threat.
- You don’t need to respond to the note, explain yourself to anyone outside the hotel, or “prove” anything.
- Once you’re safe, you can report the phone number as suspicious:
- Report scam calls/numbers to 7726 by texting the word “Call” followed by the number.
- If you lost money or shared financial details, you can report fraud through Report Fraud/Action Fraud (or, in Scotland, report to Police Scotland).
Important reassurance
Urgency and pressure are common tactics used to push you into opening the door or calling before you can think. Pausing, locking the door, and routing everything through the front desk is a normal, sensible response.
Scope note
These are first steps to stabilise the situation and reduce immediate risk. Follow-up actions (formal reports, refunds, longer-term safety planning) can come later once you’re safe.
Important note
This is general information, not legal advice. If you believe you’re in immediate danger, call 999. If you’re unsure, it’s still reasonable to contact the hotel front desk and ask for an immediate safety check and written documentation.
Additional Resources
- https://www.gov.uk/contact-police
- https://www.police.uk/pu/contact-us/
- https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-call
- https://www.reportfraud.police.uk/contact-us/
- https://stopthinkfraud.campaign.gov.uk/reporting-fraud/
- https://www.citizensadvice.org.uk/consumer/scams/reporting-a-scam/