What to do if…
you are refused entry at a border and are waiting in a controlled area

What to do now

1. Ask for the immediate outcome in plain words. Say: “Am I being refused entry? What happens next — return flight today, more questions, or waiting here?”
2. Ask what you are allowed to do while you wait. Ask whether you may use your phone, charge it, use the toilet, get water, contact someone, and keep your documents with you.
3. Ask for an interpreter if language is a barrier. Say: “I want an interpreter before I answer more questions or sign anything.”
4. Ask for written paperwork and keep it. If you are given a refusal notice, information sheet, interview record, property receipt, or any form, keep it with you. If allowed, take clear photos of every page.
5. Make a short factual note while you can. Write the date and time, airport or border post, what you have been told, what documents or devices were taken, any visible officer name or ID if safe to note, and any flight details or deadlines.
6. Send one trusted person a brief update if phone use is allowed. Include your location, that you are in a controlled border area, what you have been told, and any return flight details. Ask them to keep their phone on.
7. Protect your phone battery and access. Turn on low power mode, reduce brightness, close background apps, and ask whether you may charge your phone or use a power bank.
8. Ask what will happen to your passport and luggage. Say: “Will my passport be returned to me, given to the airline, or held until departure?” and “Where is my checked luggage?”
9. Ask early for essential welfare needs. If you need medication, medical devices, food, water, bathroom access, or a place to sit or lie down, say this plainly. If you have prescriptions or medical documents, show them.
10. Ask to contact UK consular assistance if you need help. If you are a British national and you are stuck, vulnerable, unwell, unable to contact anyone, or worried about your treatment, ask to call the nearest British embassy, high commission, or consulate. You can also call the FCDO in the UK on +44 (0)20 7008 5000 and select the option for consular services for British nationals.
11. If you feel unsafe or mistreated, keep the words factual. Say: “I feel unwell,” “I need my medication,” “I do not understand what I am being asked to sign,” or “I feel unsafe. Please record this and tell me who I can speak to.”