What to do if…
you feel targeted in a busy area because someone keeps shadowing your movements between shops or aisles
Short answer
Move into a staffed, public “anchor” spot (till/customer service/security desk) and tell staff clearly: “I think someone is following me — can you keep me with you and call security/police?” If you feel in immediate danger, call 999.
Do not do these things
- Do not “test” them by leading them somewhere quieter, to your car, or home.
- Do not confront them or accuse them directly (it can escalate, and you may not be sure if they’re alone).
- Do not leave the building/centre alone just to “get it over with”.
- Do not get distracted trying to film them if that would make you more noticeable or slow you down.
- Do not assume you’re “overreacting” and stay put out of embarrassment.
What to do now
- Create an immediate safety buffer. Walk calmly into the nearest staffed place: a checkout, customer service desk, pharmacy counter, security desk, or any shop with several staff. Stand where there are cameras and other people.
- Use a clear, simple script to recruit help. Say (quietly but directly):
“I think I’m being followed between shops/aisles. Please can you keep me here and call centre security / the police?”
If you’re with a child or someone vulnerable, add: “I’m with a child — please stay with us.” - Ask staff for specific actions (so it actually happens).
- Ask them to call shopping-centre security (or their manager) to come to you.
- Ask if you can wait behind the counter or in a back office until security arrives.
- Ask them to note the time and exact spot (shop name, aisle, entrance) so CCTV can be found later if needed.
- Call the police if you feel unsafe now.
- Call 999 if you think the situation could escalate soon, you’re being threatened, the person is trying to corner you, or you can’t safely get away.
- If you cannot speak or it isn’t safe to talk, you can still call 999 and follow the Silent Solution prompts (you may be asked to press 55 to confirm it’s a genuine emergency).
- If it does not feel like an emergency but you want police advice/reporting, call 101 (or report online when you’re safe).
- If you can, tell them your exact location (store name + nearest entrance). Don’t rely on your location being found automatically.
- Stop moving between aisles/shops. Staying put with staff/security is often safer than continuing to browse. If you need to leave, ask whether security/staff can:
- escort you to a taxi rank, bus stop, or your car, and/or
- help you exit via a staffed, busy doorway (not a quiet side exit), with someone watching the person you’re concerned about. If they can’t, wait inside a staffed area until your lift/ride arrives, and ask staff to stay nearby while you get into the correct vehicle.
- Share your location with someone you trust (quietly). Send one message: where you are, what shop/area, and that you’ll update when safe. Keep your phone in your hand and unlocked.
- If you must move again, move with a purpose. Go from one staffed area to another (e.g., customer service → security office), not between aisles. Keep to wide, well-lit routes.
What can wait
- Deciding whether it “counts” as stalking/harassment or whether you “misread” it.
- Writing a detailed account — for now, just keep the key facts in your phone (time, place, description).
- Making complaints to the shopping centre or posting on social media.
- Any long-term safety planning. Right now the goal is simply: not alone, not isolated, get help on-site.
Important reassurance
Feeling alarmed when someone repeatedly shadows you is a normal safety response — especially when the pattern continues across multiple shops/aisles. You don’t need proof to ask staff for help or to slow everything down.
Scope note
This is first-steps-only guidance for the next minutes and hour. If this is repeated behaviour (today or on other days), consider reporting it when you’re safe so there’s a record and you can get tailored advice.
Important note
This guide is general information, not legal or professional advice. If you feel in immediate danger, call 999.
Additional Resources
- https://www.gov.uk/contact-police
- https://www.police.uk/pu/contact-us/
- https://www.policeconduct.gov.uk/our-work/key-areas-of-work/silent-solution
- https://www.met.police.uk/contact/how-to-make-a-silent-999-call/
- https://www.westyorkshire.police.uk/advice/our-services/999-or-101-which-number/pocket-dial-silent-999-calls