What to do if…
a cheque you received is flagged as counterfeit and the bank reverses the deposit
Short answer
Call your bank’s fraud department immediately to stop fees/restrictions and get the reversal details in writing — and do not send anyone “refund” money.
Do not do these things
- Do not send money back to the person who gave you the cheque (wire, Zelle, Cash App, gift cards, crypto, cash), even if they threaten you or “offer to fix it.”
- Do not assume the money was “good” because it showed as available — banks can reverse a fraudulent check after funds appear.
- Do not ignore overdraft/returned-payment alerts; fees can stack quickly.
- Do not close the account in panic (you may need records and a stable place for adjustments).
- Do not give out online banking passwords, one-time codes, or remote access to anyone claiming to “help.”
What to do now
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Call your bank using the number on your card/app (not a number from a text/email).
Ask: (a) the exact reason for the reversal (counterfeit/altered/returned), (b) whether your account is restricted or flagged, (c) what fees were assessed (overdraft/returned item), and (d) what documentation they can provide for your records. -
Ask for written confirmation and copies you can keep.
Request a secure message/letter stating the deposit was reversed/returned and why, plus any images of the check and deposit receipt details. This helps with reporting and fee disputes. -
Stabilize your balance to prevent cascading damage.
If your account is negative, focus on getting it back to $0 (or above) as soon as you safely can to reduce the chance of additional overdraft/returned-payment fees. Ask the bank whether they can waive or temporarily hold fees while you document the fraud. -
Stop any goods/services you were about to provide in exchange for the cheque.
If you haven’t delivered yet, pause immediately. If you shipped something recently, contact the carrier right away to ask whether a stop/redirect/hold is still possible. -
Preserve all evidence.
Keep the original cheque, envelope, messages/emails, screenshots, and any “instructions” they gave you. Write down dates, amounts, names, phone numbers, usernames, and where the interaction happened (marketplace, email, text, in-person). -
Report it through the channels that match how you received it (use official sites you navigate to directly).
- Report a fake-check scam to the FTC.
- If the check came through the mail, report it to the U.S. Postal Inspection Service (mail-related fraud/check fraud).
- If the scam happened online (marketplace, email, social media), file an IC3 report (FBI’s internet crime intake).
Tip: type the official addresses yourself (for example, ftc.gov / ic3.gov / uspis.gov) rather than clicking links in messages.
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If you shared personal info, protect your identity now.
If you sent ID photos, SSN, or detailed personal information, use the federal identity-theft site for step-by-step actions. Consider a credit freeze with each of the three major credit bureaus (free; you contact each bureau directly). -
If your bank won’t work with you, document and escalate.
Keep a simple log: who you spoke to, date/time, what they said, and any case number. If the bank’s handling or fees feel unfair and you can’t resolve it with the bank, you can submit a complaint to the Consumer Financial Protection Bureau (CFPB).
What can wait
- Arguing with the person who gave you the cheque, or trying to “negotiate” repayment terms.
- Deciding whether to sue — most fake-check cases don’t have a reachable real identity.
- Rebuilding your entire financial setup today; focus first on stopping fees, documenting, and reporting.
- Making big credit/loan decisions; do the protective steps first (freeze/alerts) and reassess after you’re stable.
Important reassurance
Fake-check scams are designed to feel convincing and urgent. A bank can take money back for a fraudulent check even after making funds available, so the reversal is a signal to shift into “damage control” mode — not a reason to panic or send more money.
Scope note
These are first steps for the first hours/days after a reversal. Next steps (fee disputes, identity recovery, shipment recovery) depend on what your bank confirms and what information you shared.
Important note
This guide is general information, not legal advice. Bank policies and state laws vary, and timelines can differ depending on how the check was processed. If the amount is large, your account is restricted, or you’re facing serious fees, consider getting independent help before taking irreversible actions.
Additional Resources
- https://consumer.ftc.gov/articles/how-spot-avoid-and-report-fake-check-scams
- https://www.consumerfinance.gov/ask-cfpb/i-deposited-a-check-and-waited-until-i-was-able-to-withdraw-the-money-from-the-bank-i-later-found-out-that-the-check-was-fraudulent-the-bankcredit-union-took-the-money-back-and-now-my-account-is-overdrawn-can-they-charge-me-an-overdraft-fe-en-1001/
- https://www.uspis.gov/news/scam-article/check-fraud
- https://www.uspis.gov/report
- https://www.ic3.gov/
- https://www.identitytheft.gov/Steps?scroll=true
- https://www.usa.gov/credit-freeze
- https://www.consumerfinance.gov/complaint/