What to do if…
you are told identification may require a recent photo or dental information after a death
Short answer
Get the exact agency and case number (medical examiner/coroner and/or law enforcement), then provide a small set of clear recent photos and dentist/orthodontist details so they can request/compare records—without oversharing personal data.
Do not do these things
- Don’t send sensitive info to an unverified caller, text number, or email—confirm using the official phone number for the agency.
- Don’t post photos or identifying details online trying to “crowdsource” confirmation unless law enforcement specifically asks you to.
- Don’t give away originals (IDs, documents, devices) without copies and a written receipt/reference.
- Don’t feel forced to view the body; in many cases identity can be confirmed through other methods.
- Don’t assume “dental info” means you must personally obtain charts; you may only need to provide provider details—ask whether they will request records or need you to.
What to do now
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Identify the requesting office and lock in the case details.
Ask for: agency name (Medical Examiner/Coroner and/or Police), case number, staff member’s name/title, and the best call-back number. If you missed the call, call the agency’s main number (from an official site/directory) and ask to be connected by case number. -
Ask what they need today (and what format).
Say: “Do you need photos, dental provider details, or both? Where should I send them, and what file types do you accept?” -
Send a controlled set of recent photos.
Provide 2–6 clear images:- One straight-on face photo (good lighting, minimal filters)
- One side/angle photo
If you already have one, include a natural smile photo. Add the person’s full name and the approximate date(s) the photos were taken. Only include date of birth or other identifiers if requested.
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Provide dentist/orthodontist information (so records can be requested/compared).
Share the minimum that helps them locate records:- Practice/provider name, city/state
- Approximate years seen there
- Any known major dental work only if you’re confident
If you don’t know, check low-friction clues like phone contacts, email appointment confirmations, or insurance/dental plan paperwork—avoid sharing whole documents unless asked.
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Ask whether they need proof of authority or a signed authorization—and how to do it safely.
Depending on the office and provider, you may be asked for a release and/or proof you’re authorised to act (for example, executor/personal representative documentation). Ask: “What proof do you accept, and will you send a form through your official email/portal or handle it in person?” -
Get a clear expectation for the next update and who calls you.
Ask: “Who will contact me when identification is confirmed, and what number will it come from?” Save the number(s) and keep a simple log of dates/times.
What can wait
- You don’t need to make funeral arrangements or public announcements until identity is confirmed.
- You don’t need to compile a full dental history or gather every photograph you have—start with a small, clear set and provider details.
- You don’t need to decide about viewing, cause-of-death questions, or legal steps right now; focus only on verification and safe information flow.
Important reassurance
Requests for photos or dental information are commonly used to confirm identity when visual recognition isn’t reliable. This is often done to prevent errors and to reach a higher-confidence confirmation.
Scope note
This covers immediate stabilising steps: verifying the request, sharing the minimum needed, and keeping communication organised. Later steps (release of remains, certificates, investigations) can be handled once identification is confirmed.
Important note
This is general information, not legal advice. Processes vary by state and by whether your area uses a medical examiner or coroner system. If anything feels off, slow down and verify the agency through an official phone number before sharing personal information.
Additional Resources
- https://www.thename.org/assets/docs/31434c24-8be0-4d2c-942a-8afde79ec1e7.pdf
- https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/health-information-of-deceased-individuals/index.html
- https://nij.ojp.gov/namus
- https://nij.ojp.gov/media/audio/just-teeth-technology
- https://www.nist.gov/system/files/documents/2020/04/07/mass_fatality_incident_data_management-_best_practice_recommendations_for_the_medicolegal_authority_OSAC%20Proposed.pdf