What to do if…
you are told you must attend an appointment with an official caseworker within 24 hours
Short answer
Verify the person is real using an official number you look up yourself, then respond quickly: confirm you’ll attend or request a reschedule in writing and keep proof you contacted the real office.
Do not do these things
- Don’t give your Social Security number, bank details, passwords, or one-time codes to someone just because they claim to be “from the government”.
- Don’t pay “urgent fees” to avoid arrest or secure an appointment — especially not by gift card, wire transfer, crypto, or payment app.
- Don’t ignore the message if it could be probation/parole, pretrial services, or a court-ordered requirement.
- Don’t accept transportation arranged by the caller to an unverified location; confirm the office address first.
- Don’t discuss the facts of your case in a rushed call; keep it to verification and logistics.
What to do now
- Figure out what system this likely belongs to (just enough to verify).
Is it probation/parole, pretrial services, child/family services, immigration, a court, or police? Look for an agency name, courthouse name, docket/case number, or supervising officer name. - Verify using an official contact path you control.
- Find the official website/phone number for the agency (county/state/federal). Call the main published number and ask to confirm the person’s name/title and that the appointment request exists.
- If it’s court-related, you can also verify via the clerk’s office using a published number.
If you can’t verify, treat it as suspicious and stop responding through the original number/email.
- Ask for appointment details in writing.
Request: exact address, date/time, department name, what the meeting is generally about, what ID/documents to bring, and any case/reference number. Save screenshots, voicemails, and emails. - If this could be probation/parole/pretrial supervision: contact the supervising office immediately and document it.
If you might miss it, request a new time right away and keep a record (email, portal message, or a message from a verified office line). Keep any proof of why you couldn’t attend (work schedule, medical note, travel disruption). - If police are involved, clarify whether you’re required to attend and protect your rights.
Ask: “Is this voluntary? Am I free to leave?” If it’s an interview, you can say you won’t answer questions until you’ve spoken with a lawyer. If you already have a lawyer or public defender, contact them now. - Remove practical barriers that cause accidental noncompliance.
Confirm building entry rules (ID required, check-in process), plan transportation/parking, and set multiple alarms. Request interpreter or disability accommodations immediately if needed. - Bring only what’s necessary and keep it organized.
Typically: government photo ID, the letter/text/email with reference numbers, and any documents explicitly requested. Avoid handing over original vital documents unless verified and clearly necessary. - If it’s an impersonation scam, take one safe reporting step after you stop engaging.
Government/court/probation impersonators often use threats and “pay now” pressure. Report suspected scams through the FTC’s official fraud reporting portal, and (if relevant) notify the real agency that their name is being used.
What can wait
- You don’t need to decide today how to handle the underlying allegation or case.
- You don’t need to give a full narrative statement immediately.
- You don’t need to collect every document tonight — focus on verification and avoiding a preventable “no show”.
- You don’t need to handle the long-term plan right now; the immediate goal is to stay safe and keep options open.
Important reassurance
A “24 hours” demand is meant to create urgency — sometimes because compliance matters, and sometimes because scammers rely on panic. Verifying through official channels is a normal, protective step.
Scope note
This is first-step guidance for the next few hours. Once you confirm what the appointment is and who it’s with, you may need local legal help or an advocacy service depending on the agency and your circumstances.
Important note
This is general information, not legal advice. Procedures vary by state, county, and agency. If you cannot verify who is contacting you, prioritize identity verification and safety before sharing personal information or traveling.
Additional Resources
- https://consumer.ftc.gov/features/pass-it-on/impersonator-scams/government-impersonator-scams
- https://reportfraud.ftc.gov/
- https://www.ssa.gov/scam/
- https://www.uscourts.gov/data-news/news/federal-court-scams
- https://www.bop.gov/resources/news/20230824_phone_scams.jsp
- https://www.uscis.gov/scams-fraud-and-misconduct/avoid-scams/common-scams