What to do if…
you hear someone trying keys or a keycard on your door and you are inside
Short answer
Do not open the door. Lock it (any extra latches), move away from the doorway, and call 911 if you think someone is trying to get in or you feel unsafe.
Do not do these things
- Do not open the door “to see what’s going on,” even if they claim it’s a mistake.
- Do not step into the hallway to confront them.
- Do not shout personal details (like being alone) through the door.
- Do not stand where you’re clearly visible from a window or door glass.
- Do not focus on recording video instead of calling for help.
- Do not assume it’s harmless if they keep trying the lock or move to other entry points.
What to do now
- Lock and reinforce the door immediately. Engage any deadbolt, latch, chain, or security bar you already have installed. If you have a building buzzer/intercom, do not buzz anyone in.
- Move to a safer position. Go to a room away from the entry door (ideally an interior room). Close and lock it if possible.
- Bring essentials with you. Take your phone, keys, and shoes. If others are with you, gather them into the same room and keep voices low.
- Call 911 if you believe a crime is happening or you feel in danger. Tell the dispatcher:
- Your exact address and unit number
- “Someone is trying keys / a keycard on my door and I’m inside”
- Any sounds you hear (handle rattling, key scraping, card beeps) and whether it seems like more than one person
- If you can’t safely speak, still try to contact 911 discreetly.
- If you can place a voice call, do so and keep the line open as long as you safely can.
- If your area supports Text-to-911, text 911 with your exact location/unit and a brief description (“Someone is trying keys on my door; I’m inside”). If Text-to-911 is not available where you are, you may receive a bounce-back message.
- If you can check without exposing yourself, get quick details. Use a peephole, door camera, or a camera feed if available. Note clothing and direction if they leave. Avoid standing directly in front of the door or in a lit window.
- If you’re in an apartment/hotel with staff or security, contact them too (after 911 if urgent). Ask them to check the hallway without confrontation and to pull any door-entry/CCTV information if your building uses those systems.
- Stay in a secure spot until you’re confident it’s safe. If the sounds stop, don’t rush to open the door. Wait for instructions, and only open when you’re satisfied it’s safe (for example, after police/building staff confirmation).
What can wait
- Figuring out whether it was the wrong unit, a former tenant, or something else.
- Reviewing footage carefully or saving clips.
- Calling property management about rekeying/replacing keycards.
- Messaging neighbors/building chats.
- Writing a detailed account (do it later when you’re calm).
Important reassurance
Your fear response is doing its job: it’s telling you this could become dangerous quickly. You don’t need to “handle it yourself.” The safest approach is to stay behind a locked barrier, create distance, and get help.
Scope note
These are first steps for the next few minutes. Once the immediate risk has passed, you can decide on follow-up actions (reporting, lock changes, building issues) with a clearer head.
Important note
This guide is general information for immediate first steps, not professional safety or legal advice. If you believe someone is attempting to enter your home or you feel unsafe, treat it as an emergency and contact local authorities.
Additional Resources
- https://www.911.gov/calling-911/frequently-asked-questions
- https://www.fcc.gov/consumers/guides/what-you-need-know-about-text-911
- https://raleighnc.gov/emergency-communications-911/services/what-expect-when-calling-911
- https://www.cityofrochester.gov/departments/emergency-communications-department/how-911-works-what-happens-when-you-call-or-text