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What to do if…
you receive a seizure or detention notice for a parcel and you are told to contact an authority

Short answer

Treat it as potentially real or a scam until verified: don’t pay or share personal info. Verify the sender independently, keep all documents, and if it’s genuine follow the official notice instructions (deadlines can be strict).

Do not do these things

  • Do not click links or call back numbers from unexpected “detained package” texts/emails—common scams try to steal money or identity.
  • Do not pay “customs fees” or “release charges” via gift cards, crypto, wire transfer, or a link in a message.
  • Do not provide your SSN, bank info, or a photo of your ID just because someone says they’re “law enforcement” on the phone.
  • Do not try to talk your way out of it in a rushed call if there’s any suggestion of criminal conduct—get legal advice first.
  • Do not ignore a paper Notice of Seizure/forfeiture with a clear deadline (missing it can reduce your options).

What to do now

  1. Confirm what you received and how.
    Legitimate seizure/detention action typically involves mailed paperwork with case/reference details and next steps. Texts demanding urgent action or payment are especially suspicious.
  2. Verify the agency without using the contact info in the message.
    Independently look up the agency on an official .gov website (for example, CBP). Compare the process/forms mentioned and the kind of case/reference information you have. If anything doesn’t match, treat it as unverified and do not engage through the message’s links or numbers.
  3. Preserve evidence and make a “paper trail” folder.
    Save the notice/envelope, tracking number, order receipt, sender details, item description, and screenshots of any texts/emails/calls. Write down dates/times and exactly what was said.
  4. Find and write down the deadline on the notice (today).
    Seizure/forfeiture processes can have strict timelines. Put the deadline on your calendar and set a reminder for at least a week earlier so you’re not forced into last-minute decisions.
  5. If it’s a genuine CBP seizure notice, follow the notice’s listed option(s) carefully.
    The notice should tell you whether you can file a petition (often using CBP Form 4630) and where/how to submit it. Follow the form and notice instructions exactly; some petitions/forms require signing and may require notarization. Keep copies of everything you submit and proof of delivery/submission.
  6. If anyone tries to interview you (phone/in-person), slow it down.
    You can say: “I’m not comfortable answering questions right now. I want to speak with an attorney.” Then stop. If you’re unsure whether you’re a target or a witness, legal advice can prevent accidental self-incrimination.
  7. If you suspect a USPS-related text scam, don’t click—keep the evidence.
    Save the message and delete it after documenting. If you clicked a link or entered information, change passwords (starting with email), enable two-factor authentication, and contact your bank/card issuer using the number on your card/app.
  8. If you paid money or shared financial details, act immediately.
    Contact your bank/card issuer right away, explain it was fraud, and ask what they can do to stop or reverse transactions.

What can wait

  • You do not need to decide right now whether to contest the seizure versus abandon the item—first verify authenticity and identify the real deadline and options listed on the notice.
  • You do not need to send a long narrative immediately—start with the required form/process, and keep communications factual and minimal.
  • You do not need to contact the seller/sender right away—preserve records first.

Important reassurance

A seizure/detention notice is alarming, and scammers deliberately imitate official language. Verifying independently, refusing to pay via unusual methods, and insisting on official channels are normal, protective steps.

Scope note

This covers immediate stabilization: verification, avoiding scams, preserving records, and not missing deadlines. If the situation involves controlled substances, weapons, or any allegation of import violations, specialized legal help may be appropriate.

Important note

This is general information, not legal advice. Procedures can vary by agency, location, and what was seized, and deadlines matter. If the notice suggests criminal exposure or you’re asked to give a statement, consider speaking to a qualified U.S. attorney before responding.

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