What to do if…
you see water or condensation inside an outdoor electrical box or near the meter after rain
Short answer
Assume it could be energized: keep away, keep others away, and call your electric utility’s emergency/outage number to report water or moisture at the meter or service equipment.
Do not do these things
- Do not open the meter box further, remove the meter, or break any utility seal/tag.
- Do not touch the box, meter, or cables with wet hands or while standing on wet ground.
- Do not try to dry it with towels, heat, compressed air, sprays, or “water-displacing” products.
- Do not reset breakers repeatedly if something trips after rain. If a breaker trips, leave it off until the utility/electrician says it’s safe.
- Do not assume it’s safe because it’s “just condensation” or because lights still work.
What to do now
- Back away and block access. Keep children/pets away. If it’s near a walkway, temporarily block the route so no one brushes against it.
- Look for emergency signs (from a distance). If you see/hear sparking/arcing, crackling/buzzing, smoke, flames, or a burning smell, call 911 and report an electrical hazard at the meter/service equipment.
- Call your electric utility right away. Use the number on your bill/app or the utility website and say: “Water/condensation inside the outdoor electrical box near the electric meter after rain.”
- Do not try to figure out what you’re “allowed” to touch. The utility can tell you what to leave alone and whether they need to de-energize or send a crew.
- If you can safely shut off power from a dry location, do so. If your main breaker (or an indoor main panel) is reachable without stepping in water or touching wet surfaces, switch OFF the main breaker to reduce risk while you wait.
- If you would have to stand in water, reach past wet surfaces, or you’re unsure: do not attempt it.
- Stop further runoff only if you can do it without approaching/touching the electrical equipment. For example, if a gutter/downspout is clearly pouring onto the area, you can place a bucket under the drip point or redirect the drip away without touching the meter equipment, conduits, or cables. If that isn’t safely possible, skip it.
- Document without getting close. Take a photo/video from a safe distance (helps the utility/electrician and reduces repeat checking).
- Arrange a licensed electrician for customer-side repairs once the utility says it’s safe. Many homes need an electrician to address weather seals, conduit entries, corrosion, or any equipment that got wet. Your utility can tell you what they will handle and what you must hire out.
What can wait
- You don’t need to diagnose the cause (failed gasket, conduit leak, siding/roof runoff) right now.
- You don’t need to decide which contractor fixes what until the utility confirms what must not be touched.
- You don’t need to restore power immediately if there’s any doubt — safety comes first.
Important reassurance
This is a common “after rain” problem and it’s reasonable to feel alarmed — electricity and moisture are a risky combination. The safest move is distance + reporting, not investigation.
Scope note
These steps are only to stabilize the situation and reduce shock/fire risk. Later steps may involve utility work, a licensed electrician, and building-envelope repairs to prevent recurrence.
Important note
This is general safety information, not professional electrical or legal advice. If there are signs of active electrical failure (sparking/smoke/burning smell), treat it as an emergency and call 911. Never tamper with utility meter equipment.